Prima Traders Inc.
International Business Company since 2005
... more than just IT company
IT Outsourcing
IT outsourcing is a way for companies to pass IT infrastructure to third-parties on the base of the agreement. IT outsourcing involves an outside personalized service which allows the customer to focus on the major business lines and the company development.
At the same time, IT infrastructure can be outsourced to the external services providers fully or in part. Partial outsourcing can be handled by various methods and depends on the customer needs.
Outsourcing managed services include the following:
- Maintenance and ensuring operation of IT system in accordance with the set service level which can be specified in the service level agreement (SLA) and assigned by the customer and depended on system downtime criticality;
- All installed software support, including updates and upgrades;
- Work with users on requests: new users connection, users training, problems fixing to optimize user’s work with IT systems;
- Development of recommendations of timely replacement of the equipment that has exceeded its normal life cycle owing to wear, technical obsolescence, productivity loss;
- Planned maintenance, i.e. backup and database copy, equipment and installed software inventory;
- Building engineering system monitoring and maintenance;
- Continuously monitoring of critical business applications and IT systems, failure forecast, the use of preventive measures to ensure IT infrastructure availability.
Having the outsourcing company and its professionals manage your IT infrastructure maintenance, you will reduce personnel costs. In return, you will get a full range of services from your IT infrastructure administration to hardware and software technical and warranty support. We want you to be sure that your IT systems meet the requirement level of your business, and the critical business applications will not fail at the crucial moment, or will be warranted fixed within set deadlines.